The Master Escrow Agreement sets out, iter alia, the details upon which Queensfield has established an escrow account with the Development Bank of Singapore Ltd* (the “Escrow Account’ with the ‘Escrow Bank”) for the purposes of receiving payment of the Student’s Tuition Fees and the circumstances in which the amounts in the Escrow Account shall be payable to Queensfield and/or the student.

It is our standard operating procedure to enter into a Student Contract with International and Local Students prior to confirmation of enrolment and this policy is communicated to the student through our various communication channels, including our website. For Local Students, the school will grant the Student an option to enjoy the benefits of the Student Protection Scheme and this option is clearly indicated in the Student Contract (Local Student). Local Students who opt for the Student Protection Scheme will have to pay a an administrative fee of S$25 per bank Escrow transaction made.

Queensfield Business School also has Education Service Assurance Policy that list down our service quality policy, refund policy, transfer and withdrawal regulations, course enrolment information, pricing Policy, confidentiality policy on student data, marketing communications and feedback mechanism. This Education Service Assurance Policy is available at our frontline counters for reference.

An Extract of our Education Service Assurance Policy is available on our website.

• PEO_QBS Escrow Establishment Certificate
• Extract of QBS Education Service Assurance Policy (English Version)
• Extract of QBS Education Service Assurance Policy (Chinese Version)
• PEO_QIBS Escrow Establishment Certificate
• Extract of QIBS Education Service Assurance Policy